Payment on hold

[tharso_mncube]

Greetings On 16/01/2022, I had a friend send me $50.00 and the funds were received, I then received another $40.00 gift from another person but that transaction was never received instead the $40.00 was taken from the previous $50.00 that was already in my account. I have been trying to get in contact with the chat bot and call center with no luck. This is quite disappointing to have to go through so much hassles for a transaction that is fairly routine and having to consider using another platform due to the lack of communication and feedback for lodged complaints..

[PayPal_Joy]

Hi @tharso_mncube,

Welcome to the PayPal Community!

I'm sorry to hear that you're facing these issues after receiving payments. I understand how concerning this would be. 

For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!