Payment on hold please help

Michelle2222
New Community Member

I have been sent some money by a friend but PayPal won't let me access it and have put it on hold until the 'delivery' is complete. There is no delivery or item being sent at all. How do I fix this and access the money?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Michelle2222 

 

Sounds as if they sent it using the goods/services option and not the friends/family option so paypal see you as a seller and applied the new seller hold as per link.


https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987


Advice is voluntary.
Kudos / Solution appreciated.
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