Payment made on Jan 19, 2022 missing

Sunita10
New Community Member

Hello
I made a payment through Paypal on Jan 19, 2022. I see the payment to Paypal on my credit card statement but it doesn't have the details of who I paid. I need to give the details to the person I sent it to for a refund, but I am not able to see this transaction on the Paypal history. Why do I not see it and how can I find it? 
Thanks 

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1 REPLY 1

shan06
PayPal Employee
PayPal Employee

Hi, @Sunita10 

Thanks for your post and welcome to PayPal community!

I'm sorry to know that you don't see the transaction details in your PayPal account. If you made the payment via PayPal, you would have received a confirmation email in which the details of the transaction will be indicated. If you are still facing issue to find the information you can reach out to our support.

I hope this information was helpful!
Shantha

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