Hi @raffy_beloy
Welcome to the PayPal Community! I am sorry to know that the merchant has not received the payment for the subscription. If the payment has been deducted from your bank account, it should also reflect in your PayPal account. I suggest you check the transaction details in your PayPal account under the Recent Activity. If the transaction has been completed, you need to contact the merchant to check the status of your subscription in their records. For further assistance, you can contact us directly by clicking on Contact us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or a DM via Twitter.
I hope the provided information is helpful to you.
Ameen
