Payment did not go through

[Falconz]

Hi
I just tried paying with PayPal twice, the merchant indicated "An error with PayPal..." I received SMS from my bank saying the money was deducted TWICE, yet the merchant confirmed they did not receive both transactions and I had to pay with my credit card directly.

The transaction does not show on my activity page, and I have to clue where the money is now.

[PayPal_JonK · Accepted solution]

Hello @Falconz, 

Welcome and thank you for joining PayPal's Community Forum. I'm sorry to hear you've run into some issues with a recent payment. I can certainly understand how concerning this must be. It sounds like there may have been an issue with the merchant's site or checkout process. When this happens and the funds never make it to the merchant, either a refund is processed automatically for the money sent, or the authorization that was unable to be captured is cancelled. Either way, the authorization on your bank should fall off or funds that were captured from your bank should either be returned within 3-4 business days. If you run into any hiccups with that refund or authorization cancelation, please reach out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K