Payment Pending but Shouldn't Be

ShanCart
New Community Member

My son and I have been using PayPal for him to send me his car payments for many months with no problem. However, this one is stuck at pending, even though the money has been withdrawn from his bank account. Also, I didn't get the "Accept the money" prompt that I usually do. It immediately went to "pending" status as soon as he submitted it. I usually get his payment in my account the day after I accept it. It's now had a pending status for 4 days. Also, on the main page, it shows as pending, and on other pages (like when I click details) it shows as received. I have tried using the "message us" feature (it says they never received the money from the bank) and called the phone number (it said the money was received and should be posted to my account on or around yesterday.) I'm not quite sure what to do here.

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@ShanCart 

 

Transfers from bank accounts are never instant as Paypal use electronic transfers ie echeques (cheaper but slower).

Funds normally leave your bank account from a few hours > few days later but they take several working days to clear through to the seller/Paypal as they go via ACH in batches.

Its called instant because normally Paypal credit the seller upfront and then Paypal take the wait for the funds to transfer, this is so you get your item without delay.

However there are times however when its you and the seller / recipient that take the wait for the echeque to clear and here are some of the reasons...

1. Back up card has expired or needs updating.
2. You have had a recent negative balance or failed bank transfer (so paypal are not going to credit the seller in advance in case it happens again).
3. For some high cost riskier payments / transactions.
4. Friends / family payments *funded from a bank account* as this option is free then its you that takes the wait this time.
5. Clearing a negative balance.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@RJG2 

 

Did you add it as per link and if so allow 2-4 days.

https://www.sapling.com/6574922/reload-netspend-card-paypal


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.