Payment Delay

[nurkaAmre]

I sent the invoice to the customer, they have already made the payment. Since they made the payment, it has been more than one day. Why is there a delay? CHROME

[kernowlass]

@nurkaAmre 

Delay with what? If they have made payment then the funds would be in your balance, if they are not then they haven't paid.

Or do you mean the funds are showing in your paypal account and activity but pending or on hold?

[nurkaAmre]

@kernowlass 
They already paid on 28 March.
But I am not able to see the payment. What I see is those alert message "This payment is pending while we review it. We're sorry for any inconvenience."

[kernowlass]

@nurkaAmre 

If its not showing in your paypal balance pending then your paypal emails may be fake?

[nurkaAmre]

But status shown they paid, and its not fake email. 

[nurkaAmre]

@kernowlass 
But status is shows they already paid and its not fake email, I know this people.

[kernowlass]

@nurkaAmre 

Can't help if you don't answer the questions that I asked.

[PayPal_Bindu]

Hello @nurkaAmre 

Thanks for posting your question in the PayPal Help Community and welcome!

I understand that you're worried about the pending payment in your account. Sometimes, PayPal may review payments to make sure they were authorized by the account holder. While the payment is under review, it will remain unavailable to you, and in your pending PayPal balance. A payment review usually takes 24 hours, in some cases this timeframe can extend to 48 hours. If the time frame of 48 hours is already crossed and the payment is still in pending, it means that payment was processed as an eCheck and it may take few more days to get clear from the sender's bank. You can refer this article for more information on eChecks : Why hasn't the eCheck that I received cleared yet?

Thanks for the help here @kernowlass!

Hope this information helps,

Bindu
 

[nurkaAmre]

Hi @PayPal_Bindu ,

Thanks for your help so far. I'm writing to follow up on the pending payment in my PayPal account.

It's been 12 days since the payment was made on March 28th, or 8 working days. I read in one of your articles that eChecks usually take 4-7 business days to clear.

Could you please speed up the process for clearing the eCheck associated with my payment? I really need access to my funds.

Thanks,

Nurgul

[PayPal_Bindu]

Hey @nurkaAmre 

Thanks for responding back! As your question is very account specific, I suggest you to get in touch with the support team to get this checked further. You can find the options to reach the team here : How do I contact PayPal customer service?

Best wishes,

Bindu