PayPal payment declined

[JohnDBSingh]

My company gave me some bonus points. which I can redeem through Paypal. when I initiate transfer, I got the below message.

I opened Paypal account a month ago. I havent done any transaction yet.

This was the 1st transaction.

Can you please help me guys

 

[kernowlass]

@JohnDBSingh 

To receive Paypal payments in your country read the below link.
https://www.paypal.com/in/webapps/mpp/know-your-customer

[JohnDBSingh]

Thanks a lot! Updated my KYC. need to wait for 5-7 days.