PayPal paid the refund 11th Sept. my bank says they definitely did not receive it.

[Kamwendo1]

I purchased an item (Prosthetic foot) on eBay 26 Aug. When it arrived (I am in Qatar) it was found to be 2 sizes small. The vendor asked me to return it, and I did. As soon as he received it, he initiated a refund, through PayPal, as that is how it was initially paid for by me. I received notification from PayPal that the refund was complete on the 11th September. Today, 20th September, my bank state that they have NOT received any such payment. Let me make this clear:

PayPal have not said that the money is "in process" with them, or any such thing, they state, on the 11th Sept, "Refund Complete: 11 Sep, 10:59 AM".

I see no way to query this with PayPal on the site:

• every attempt to "Contact us" leads to a number of possible answers, none of which are pertinent, there is no "chat" option, and
• no phone number for a call centre,
• and no way of escalating this

Can anyone please help me? US$ 434 is a lot of money to this down-on-his-luck amputee.

[kernowlass]

@Kamwendo1 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212