PayPal crash when checking out

BaileyTD
New Community Member
Hi, I tried making a purchase online using my bank card through PayPal, however at the end of the checkout when the merchant site redirected me to the PayPal site, the PayPal site crashed and the money was taken out of my bank and yet no transaction are on my PayPal account, nor did I get any emails, nothing. Does this mean the didn't get through to PayPal or has it just gone missing?
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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@BaileyTD 

 

It likely didn’t go through but do check with merchant for an order just in case. Otherwise, unprocessed orders and uncaptured authorisations typically expire in 3 to 30 days and funds are released back into your account in 1 to 5 days from that.


Is the transaction listed as Pending at your bank account?


Kudos & Solved are greatly appreciated. 🙂
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