@EmbeddedJW
You’ll have to ask the recipient to click on the transaction to tell you what they see in the details and what the status is. No one here can see into your account or the recipient’s account about what’s going on. We can only go by what you tell us and make an educated guess.
If you see transaction on your account as “Money Sent” and listed in the “Completed” section of your PayPal account activity, then the recipient has received it. But if the recipient is saying money received but pending, then money could be on 21 day hold.
Recipient has to:
- Go to Activity.
- Find the transaction to update, then click Get your money.
- For received payments that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
- Click Submit.
Recipient will get their money 7 days after confirming the order status as Completed.
Sender (you) can ‘confirm receipt’ after 48 hrs, here’s how:
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
This hold happens if:
- sender forget to select friends and family option when they pay.
- sender cannot send a friends and family payment, only goods and services payment.
- your account is new at receiving goods and services payments
- haven’t received payments in a long time or unusual activity for your account
- because PayPal detects high value or highly risky transactions
- change in products/services being sold
- received numerous complaints, disputes from customers or other users
Kudos & Solved are greatly appreciated. 🙂
