Pay in 3 refund issue

[Haybo26]

Hi. I recently used the Pay in 3 option to purchase an item. I'd paid all 3 installments but then sent the item back for a refund £99. The seller issued the full refund of £99 however PayPal have only given me £33 of it. Can I expect the other £66 over the next 2 months?

[shan06]

Hi @Haybo26 

Thanks for your post and welcome to PayPal community!

I'm sorry to know that you have not received the full refund. If you've already paid instalments and your refund amount is more than the balance remaining that you need to pay, your PayPal account will be refunded. If your refund amount is less than the amount you have left to pay, your refund will be split equally across the remaining two instalments. However, if you are still facing issue with the refund you can contact our support. 

I hope this information was helpful!
Shantha