Partner fee missing from transaction details

[jacobbaungard]

Hello,

I am selling items via a Partner marketspace (discogs.com) who are charging a fee for every transaction. However on each payment I receive the partner fee is not correctly visible on the paypal transaction details page, the fee amount just magically disappears, which is super confusing. Interestingly viewing the HTML page-source of the transactions details page, I can find references to the partner fee amount, but it does not render in the browser. I've tried several browsers/PCs/networks all with the same result.

As can be seen on the image below, there is a full payment of €67, a paypal fee of €2,63, however I receive €56,83. The partner fee of €7,54 is nowhere to be found on Paypal which makes the transaction details very confusing.

Why is this partner fee not showing up correctly?

[jacobbaungard]

At least it does show up in the Android app.

[PayPal_Meghan]

Hello @jacobbaungard, 

Thanks for joining the PayPal Community! 

I apologize for the confusion caused by the partner fee not displaying properly on your PayPal Activity. When you review the transaction, you should certainly see a breakdown of all fees assessed. I recommend reaching out to Customer Support to report this error, as a ticket may need to be filed for further investigation. You can review the different options for contacting Customer Support here. 

I hope this is resolved quickly! 

- Meghan

[mirkokthc]

I have the same problem since mid-January, I already contacted PayPal Support, had telephone conversation, uploaded screenshots two times already, and still there is no solution for this problem... Which is quite problematic, considering I have to claim the costs that are not shown on Transaction's page = in reality these costs cannot be claimed because there is no paper evidence showing that Partner's Fee was charged... Although it was... This is really bad. Was there any solution for this issue found? And one has to be offered. This can't go on, because it may lead to serious problems...  Thank you