Hello @Veemonah,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know that you are having issues while transferring the funds. As per the information that you have shared, it seems like this might be due to glitch. In this case, please clear cache and cookies and try using different browser or device to see if that works. Please make sure that the name should match in both accounts if it's your first time initiating a transfer. If you have any questions about M-Pesa/Thunes or if the issue still persist, you will have to get in touch with M-Pesa support to know the exact reason for this issue. You can also refer to this link to know more information\ to contact them.
Regards,
Ayesha
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