On Hold Money from Intangible Product Provided.

[Paul_Red]

Hello! I'm new to PayPal in terms of receiving payment (via invoice slips). After receiving the amount, I noticed it was put on hold for 21 days - which is too long. What can I do to withdraw the payment? BTW for context, I'm a freelance scriptwriter. So the writing/article I sent was intangible and was handled through a social media platform.

[sharpiemarker · Accepted solution]

@Paul_Red 

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity. 
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
5. Click Submit. 

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds.

Here's how to mark your item as “shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Order Processed” if physical shipping is not required, otherwise select “Shipped” and provide tracking number if available.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt.

[dwyersolutions]

I have a similar situation, however when I go to All Activity, the only options I have are Add Tracking, Refund or Archive.  This is an intangible good (software programming), so there is nothing to ship.  Even if I select Add Tracking and then Processed, it won't let me proceed without a tracking number.

I never saw anything to denote this when creating the invoice.