Not receiving money?

[cammyb789]

My friend from the United States sent me almost 300 dollars through friends and family, however the money has came out his bank but isn't appearing on my activity or my balance someone please help asap...

[kernowlass]

@cammyb789 

Does it show as pending on your account ie echeque?

Which currency did he send and if USD then have you added it as a receiving currency in your paypal wallet?

Have you double checked the email address to make sure there were no spelling errors and have you confirmed your email address?

What does it say next to the transaction in his paypal account?

[cammyb789]

it doesn’t show anything in my account, and yes he used USD but last time i received USD it automatically converted and i had to accept it. the email was correct as it said my paypal username in his bank statement, how do i confirm my paypal email? also he sent it around 2-3 days ago.

[kernowlass]

@cammyb789 

Can you answer the last question as its the important one.

[cammyb789]

it says the money has been sent to my paypal, but it’s not in my balance or anywhere in my activity or my emails.

[kernowlass]

@cammyb789 

ok if it actually says SENT and not pending or unclaimed then it has successfully transferred to the email address it was sent to that is linked to a paypal account.

So again I would say check the email address for spelling errors in case its gone to someone else / double check that you still have USD as a receiving currency on your paypal account and if still no luck then you would need to contact customer services.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.