Not able to proceed with payment credit card not appearing

umberdiss
Contributor
Contributor

Hi! I have a credit card added to my account and also paid some people.

I tried to pay a new person and when I added the value it was asking to add a new payment method (even tho already added and used). I went to one of previous contact with a lower ammount to test and the card was there to be selected. Then I went to this new contact and added same ammount and card was present. When I tried again to pay the correct ammount the card was not there to be selected.

What is the issue and how can be fixed?

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1 REPLY 1

PayPal__Jyoti
Moderator
Moderator

Hello @umberdiss 

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern about not being able to use your PayPal credit card at the moment. I would suggest you to connect with our support team so that they can help you with your concern immediately. Kindly follow the link to contact our support team to get resolution with the issue raised www.paypal.com/cshelp/article/--help378 .

Hope this information helps,
Jyoti
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