Non-receipt of money from Paypal transfer to checking account

TomasG1
Contributor
Contributor

Already 21.11. I requested a refund from my balance. 23.11. I made another request again. It's been several weeks and I still don't have the money in my checking account! After 4 phone calls to the helpline, I was assured that they are registering the case, but I have no solution. I have no confirmation that the call was made.
The official request has been sitting untouched for several weeks.

Now I made a mistake and blatantly tried to switch the case to unauthorized access to the account. This was rejected and there is no way to claim these two payments.

 

How should I proceed in this strange system when I have an official statement from my account, where the money is not credited?

 

How to invoke any steps?

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