No reason full refund

[PhuongNgan]

Hi all,

I have been using my Paypal account to receive payment from Envato.

On 15th Feb. I received payment as normal. But, on 16th Feb. all my money were refunded.

Please help me out, I want to give my money back.

Regards,

[PayPal_paula]

Hi @PhuongNgan,

This sounds like something that would need to be reviewed directly on your account. I would recommend to contact us directly so our team can help you further investigate. To contact us please click on the help/contact link on your PayPal account. 

Please keep us updated as it may help other members having the same issue, 

Paula 

[PhuongNgan]

Hi @PayPal_paula

Thank you for your response. I submitted a few tickets and provided proof but they closed all of these without clearly information.

Regards,

[PayPal_JonK]

Hello @PhuongNgan, 

Welcome back! I'm sorry to hear you've been running into some speed-bumps contacting our Customer Support. I'd recommend trying to reach out to them via Twitter DM or Facebook PM. They may be able to point you in the right direction there. 

Good luck!

 - Jon K

[PhuongNgan]

Hi @PayPal_JonK 

Thank you for this information.

I sent DM on both FB & DM. I will update you if my case is resolved.

Have a nice weekend.

Regards,