Negative balance and can not add money

[Željka]

Hi, so I ended up losing a dispute against a buyer and I had to issue a full refund. I had no money on my paypal wallet so now I have negative balance. I tried adding money to my paypal via credit card (not the full amount of the debt, but around 70%). It wouldn't go through and it would just say the following: "We're sorry. We're not able to process your request right now. Please try again later." Any ideas on how to solve this? *P.S. it also wants me to add more money than the displayed debt I don't know why is that.

[PayPal_Ayesha]

Hey @Željka,
 

Welcome to the PayPal community and thank you for your post!
 

I understand that you have tried to add funds to your PayPal account. Unfortunately, you won't be able to add a partial amount either you can add the exact amount or add an additional amount to resolve the negative balance. The error that you're getting might be due to some glitch. I would recommend you to try some troubleshooting such as clearing cache and cookies or try using a different browser.
 

Regards,
Ayesha 

[Željka]

Hi, I tried to add a full amount with some extra to cover the fees, but I still get the same message and it doesn't work. I tried using a different browser, same thing...

[PayPal_WendyD]

@Željka,

You mentioned you're trying to use a credit card. I'm sorry, but this is not possible. You must use a bank account. You can find more information on this article.

If the issue persists, feel free to reach out to us. 

I hope this gets resolved soon.

Wendy

[Željka]

I am not from the United States...

[kernowlass]

@Željka 

The link you have been given is from the Croatian Paypal site.