Need some help

Noorsaad12
Contributor
Contributor
The problem that I enter the credit card to pay for the website but PayPal took all of the money and alot also the paypal balance !!! How can I refund it?? Help
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2 REPLIES 2

Kanth4
PayPal Employee
PayPal Employee

Hi @Noorsaad12 

Please be aware that PayPal is just a payment gateway, once a transaction has been completed from your PayPal account, PayPal will not be able to cancel it or make any changes due to account security.

In this case, I recommend contacting the recipient to request a refund.
If there is no response from them, then not to worry. You can file a dispute.

If you sent this payment as Goods and Services, you're covered by PayPal Buyer Protection.
If not, I recommend that you contact your bank and file a dispute with them.

Thanks
Kanth4

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Noorsaad12
Contributor
Contributor
The problem is PayPal took everything in PayPal balance that would be clear the situation , I’m sure that my credit card is ok but the balance, how can I refund my money back? And thanks for your answer appreciate it:)
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