My refund

[mmehran]

I purchased two books, but they weren't delivered so I received a full refund over a month ago. However, the issue is that my refund money isn't in my PayPal account. My page shows that i was refunded over a months ago but still I can't transfer the refund into my account. Can anyone help?

Thanks

[kernowlass]

@mmehran 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.....so check your bank or card to see if the refund has already gone back there?
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212

[mmehran]

Thank you for your time and advice, but I still haven't received my refund. To be honest, this is the second time this has happened to me when I paid through PayPal, the first time being around two years ago. 

[PayPal_JonK]

Hi everyone! Thanks for visiting PayPal's Community Forum. I'm sorry to hear a refund hasn't processed quite as expected. Thank you @kernowlass for your guidance so far on this one. We appreciate the time and expertise you lend to our customers. 

@mmehran, welcome! I can understand this must be a bit concerning. Since it sounds like it's been over the time-frame you'd normally expect a refund to process, we'd recommend reaching out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K