My money was charged, but order was unsuccessful. How I can get my money back?

NewG10n
New Community Member

Hello My transactions was unsuccessful and the order was not placed, but my money was charged. I don't know what to do, please help me. And I can't find this operation in my PayPal account. It was one week ago.

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello NewG10n,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

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