Money sent cannot be withdrawn - need to cancel payment for refund
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I sent money to my partner [friends and family] for food and rent in Kenya. Paypal wouldn't allow me to send to her normal account so she opened up a second account to which I was able to send money to. Unfortunately, she is unable to withdraw that credit and cannot seem to transfer it to anyone else.
I am trying to talk to a human from Paypal to resolve this as she has been locked out of the apartment. I cannot give her any aid until I get recredited.
- Labels:
-
Add or withdraw money
-
Refunds
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What does it say on the transaction on your paypal account and was her initial account subject to limitations?
Only don't think they can receive friends/family payments in Kenya.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What does it say on the transaction on your paypal account and was her initial account subject to limitations? I wouldn't know where to find that information but I had sent money to her a few times already
Only don't think they can receive friends/family payments in Kenya.
Ive had no problems previously but this time I couldn't send it to her normal account, so she set up a second one which I could send to but she cannot withdraw from or transfer back to me. She has now set up another account but i need to cancel the payment.
I would like to cancel over the weekend but will call PayPal on Monday if I need to.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You don't know how to look at your own paypal account to view the transaction you just made and see what it says on it?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Does it say SENT / UNCLAIMED OR PENDING?
Having said that it sounds as if its a friends/family payment that has SENT.
The ''repeat transaction'' is on all my friends/family payments, its not an instruction to do so, its just there in case you want to repeat the payment in the future and to save you inputting all the data again. I use the 'repeat' option to send funds to my son as its the same amount/details etc.
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- PayPal logic in Security and Fraud
- The discord and PayPal refund is not working correct that am getting a scam in Transactions
- Forgot tu unsuscribe recurring payment , can i ask a refund? in Transactions
- How are people using PayPal to scam clients in Reporting
- Fraudulent transaction in Security and Fraud