Money sent cannot be withdrawn - need to cancel payment for refund

AaronDunn
Contributor
Contributor

I sent money to my partner [friends and family] for food and rent in Kenya. Paypal wouldn't allow me to send to her normal account so she opened up a second account to which I was able to send money to. Unfortunately, she is unable to withdraw that credit and cannot seem to transfer it to anyone else.

 

I am trying to talk to a human from Paypal to resolve this as she has been locked out of the apartment. I cannot give her any aid until I get recredited.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@AaronDunn 

 

What does it say on the transaction on your paypal account and was her initial account subject to limitations?

Only don't think they can receive friends/family payments in Kenya.


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AaronDunn
Contributor
Contributor

What does it say on the transaction on your paypal account and was her initial account subject to limitations? I wouldn't know where to find that information but I had sent money to her a few times already
Only don't think they can receive friends/family payments in Kenya.
Ive had no problems previously but this time I couldn't send it to her normal account, so she set up a second one which I could send to but she cannot withdraw from or transfer back to me. She has now set up another account but i need to cancel the payment.

I would like to cancel over the weekend but will call PayPal on Monday if I need to.

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kernowlass
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@AaronDunn 

 

You don't know how to look at your own paypal account to view the transaction you just made and see what it says on it?


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AaronDunn
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It just has who I sent it to, and the amount and if I want to repeat the transaction. When I click on it, it has much of the same information and includes transaction I'd, exchange rate and my credit card details. There is nothing about account limitations.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@AaronDunn 

 

Does it say SENT / UNCLAIMED OR PENDING?

 

Having said that it sounds as if its a friends/family payment that has SENT. 

The ''repeat transaction'' is on all my friends/family payments, its not an instruction to do so, its just there in case you want to repeat the payment in the future and to save you inputting all the data again. I use the 'repeat' option to send funds to my son as its the same amount/details etc. 


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