Money on hold

[Chang0817]

I was sent money for the first time and it is on hold for 21 days. How can i receive it sooner? I have added track9ng but it did not help.

[kernowlass]

@Chang0817 

https://www.paypal.com/ph/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...

[Chang0817]

Hi. Thank you so much for replying.  I cant seem to find the Get your Money option. I only have shipped, order processed, cancelled and returned

[kernowlass]

@Chang0817 

If you have added tracking then funds are normally released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals supported carriers. 

[Chang0817]

Got it. Its actually just a money transfer from my sibling. I changed it to Order Processed instead and tick tracking number not required. What should be our next step?

[kernowlass · Accepted solution]

@Chang0817 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.

[Chang0817]

Got it. Thank you so much.

[Balo2]

The sender did not see confirm receipt button

[tysonbeck]

I have the same issue n money is on hold and Unfortunately Paypal does not check tracking information. I have provided such and no action was taken.  I am planing to call them instead.  21 days is ridiculous.  I should have used the platform Zelle instead for money transfer.  

[PayPal_RebeccaN]

Hey @tysonbeck, 

Thank you for posting in the PayPal Community! 

If there aren’t any issues with your transaction or account, the payment will typically be available to you within 21 days after receipt. To get your payments released sooner, use trackable delivery with any of our approved delivery companies and enter the tracking details on your Activities page. We’ll usually release your payment 1 day after delivery is confirmed. If your buyer confirms they've received the item, your payment will be released immediately. For more information on payment holds, please see:https://www.paypal.com/smarthelp/article/faq1987.

I hope this helps! 

Rebecca