Money on hold

[Ginaogalesco207]

Hi a friend sent me money for my moms medicine.but it says that my account is on hold..can you please help me. Thanks I really need the money asap

[kernowlass]

@Ginaogalesco207 

https://www.paypal.com/ph/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297?app...

Don't think you have the gift ie friends/family option in your country so >>>

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer or sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.

[Priya01]

Hi @Ginaogalesco207. 

I understand your concern about the payment hold. I would suggest you to refer this article to release the payment hold. 

I hope this will help. 
Priya

[kernowlass]

@Priya01 

?? Already posted that link in my above reply.

[PayPal_Olivia]

Hi @kernowlass,

Thank you for that link! I think the messages crossed paths during posting since they're only a couple of minutes apart. As always, your help is super appreciated. Happy New Year!

Olivia