Money on hold for more than 20 days. How can I get it

[Halil7]

My friend sent me money but chose the wrong category(goods/services), it's been 21 days and still on hold How can I get it since I don't have a receipt or tracking number because it's not a sale.

[kernowlass]

@Halil7 

Should be released now or today I guess after clearing a full 21 days?