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Money on hold. No confirmation button for buyer

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KSaghi
Contributor
Posted on

I sent money to my friend. Paypal considers us as buyer and seller! 

 

Now the transaction for buyer is  "Money Sent, Order Status: Shipped" With No button for confirmation the receipt of this order"

 

The seller side, after the confirmation, you get your money within 1 day. 

 

What is the solution when there is no confirmation button???

 

 

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Money on hold. No confirmation button for buyer

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kyson
PayPal Employee

Hi @KSaghi

To help protect the security of your transaction, the confirmation button will be available after 48 hours of your payment date. Note: This option will not appear using the PayPal App. So, you should try after login to PayPal website. -Karthick

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Money on hold. No confirmation button for buyer

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kyson
PayPal Employee

Hi @KSaghi

To help protect the security of your transaction, the confirmation button will be available after 48 hours of your payment date. Note: This option will not appear using the PayPal App. So, you should try after login to PayPal website. -Karthick

Money on hold. No confirmation button for buyer

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kernowlass
Esteemed Advisor

@KSaghi 

 

You should have used the friends/family option when you sent the funds then you won't get a hold or they get a fee.


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Money on hold. No confirmation button for buyer

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CovertCollin
New Community Member
Wrong, there is no option to select whether it is a sale or a friend/family when you request the payment, or when the sender sends the payment. Not on either end, test it out and you will see. It is very difficult to find a paypal representative that actually knows this though, and while they will issue a refund, they make it extremely difficult to obtain.

Money on hold. No confirmation button for buyer

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kernowlass
Esteemed Advisor

@CovertCollin 

 

Well that is because you don't ''request'' gift payments, if you are using the request funds option then yes its a goods/services option.

I told you to use friends/family next time !!!


Goods/Services Payments.

1. Invoice or Money Request.
2. Send money > Goods/Services.
3. Paypal.me link (if its a personal account then there should be the option to tick a box to make it a goods/services payment before you submit payment).

Friends/Family Payments.

1. Send money > friends / family (or trusted person).
2. Paypal.me link from a personal account where you don't select the option to make it a goods/services payment.  


Advice is voluntary.
Kudos / Solution appreciated.

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