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Solved! Go to Solution.
- Labels:
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Add or withdraw money
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Holds
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Here’s how to add tracking information or change the order status:
- Go to your Activity.
- Find the transaction you would like to update, then click Get your money.
- If you sold a product, select Product to add tracking information or print shipping label directly.
- If you received payment that does not require shipping, sold an intangible item or service, select Service or virtual product to confirm order status.
- Click Submit.
You'll get your money 7 days after confirming the order status as Completed.
You may even ask sender to ‘confirm receipt’ after 48 hrs, here’s how:
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
This hold happens if:
- sender forget to select friends and family option when they pay or cannot send a friends and family payment, only goods and services payment.
- your account is new at receiving goods and services payments
- haven’t received payments in a long time or unusual activity for your account
- because PayPal detects high value or highly risky transactions
- change in products/services being sold
- received numerous complaints, disputes from customers or other users
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Here’s how to add tracking information or change the order status:
- Go to your Activity.
- Find the transaction you would like to update, then click Get your money.
- If you sold a product, select Product to add tracking information or print shipping label directly.
- If you received payment that does not require shipping, sold an intangible item or service, select Service or virtual product to confirm order status.
- Click Submit.
You'll get your money 7 days after confirming the order status as Completed.
You may even ask sender to ‘confirm receipt’ after 48 hrs, here’s how:
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
This hold happens if:
- sender forget to select friends and family option when they pay or cannot send a friends and family payment, only goods and services payment.
- your account is new at receiving goods and services payments
- haven’t received payments in a long time or unusual activity for your account
- because PayPal detects high value or highly risky transactions
- change in products/services being sold
- received numerous complaints, disputes from customers or other users
Kudos & Solved are greatly appreciated. 🙂
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