Money from bank wallet says transferred but no info on Paypal

trieuvfx
New Community Member

The bank account associated with Paypal is deducted when paying for the purchase, but the Paypal payment history does not show up, the package I purchased on the Artlist page is also not purchased. Please give me advice

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @trieuvfx,

 

Welcome to the community.

 

I do understand your concern with this. When you attempt to make a payment, the amount can be temporarily charged to your bank/card. This is an authorization charge. 
 

As no charge shows in your PayPal account, it would mean the merchant will not process your order. Therefore, the temporary charge will be removed from your bank within 72 hours. This is normal practice for online payments, so no need to be worried if this happens again.

 

I hope this helps!
 

- Rachel 

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