Missing money

kvzuham
Contributor
Contributor
So I used paypal to make a purchase online and it didn't go through however paypal still took the money but theres no activity on my account or anything, help?
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@kvzuham 

 

Took the money from where? Bank account / debit card / credit card / paypal balance.

Does it say pending or completed on that payment source?

What does it say on the transaction on your paypal account?


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Ayesha
Moderator
Moderator

Hello @kvzuham,

Welcome to PayPal Community Forum and thank you for posting!

I'm sorry you're having trouble with a recent transaction and I understand this can be frustrating. Based on the information that you've shared, it sounds like the purchase may have been processed as a guest checkout. If you see a PayPal transaction on your credit or debit card statement, but don’t have a PayPal account, or can’t find the transaction in your PayPal account, it’s likely that your payment was completed through our guest checkout. A guest checkout transaction happens when PayPal is used as the payment processor, but you weren’t logged into your PayPal account at the time of the purchase. You can click the link that should be mentioned in the email you received at the time of your purchase. If you have a problem with your guest transaction and want to open a dispute, go to your Resolution Center and click Report a Problem. If you need any help, you can contact our Customer Support Team through the available contact options on our website. Please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook

I hope this helps,
Ayesha

 

 


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