Missing money from Gcash Cashin

anaguilon
Contributor
Contributor

Hi, I cashed in from Paypal to Gcash then I received a confirmation email that the transaction was successful. But up until now, my money didn't go through my Gcash wallet. I've been doing this a lot of times already and this is the first time I encountered it. I tried calling Gcash and they said they couldn't see the transaction as well and that I should raise this to Paypal. What should I do?

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4 REPLIES 4

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@anaguilon 

 

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Kudos & Solved are greatly appreciated. 🙂
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jigumiyena
Contributor
Contributor
any updates on this? i tried paypal to gcash last March 2 and gcash itself still don't send the funds to my gcash even paypal said that it was successful on their end..
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anaguilon
Contributor
Contributor

Not resolved yet. i received an email from Paypal saying the transaction was complete but I didn't get a text from GCASH to confirm that I received money and the money didn't go through my wallet yet. I tried calling gcash but they said they couldn't see any transaction that I received money from gcash. But I think  it's gcash responsibility because I cashed in through their app.

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jigumiyena
Contributor
Contributor
they returned my money just now after 72 hours from the transaction date. ig it's not safe to use gcash to transfer funds.
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