I purchased airline tickets from American Airlines that have since been refunded. On AA's website, my tickets show that they have been refunded to my PayPal account. However, PayPal has absolutely no record of this. AA sent me my original purchase receipt, as well as my refund receipt, both of which state that the tickets were purchased via PayPal on a "Universal Air Travel Card." I have never heard of this, but AA told me that is just another way that they code that it was purchased through PayPal. PayPal has stated repeatedly that there are no funds and that they cannot help me locate them. AA says that since they have released the money they have no way of helping me either, and that it is between me and PayPal. I am beyond frustrated and upset that this money has just disappeared, even though I have receipts that it was returned to me. Has anyone else ever experienced a similar issue?
