Hi @annaberree,
Welcome back to the Community!
We will always send the customer an email through their Message Center to let them know correspondence has been received.
The Message Centre is a secure mailbox within your PayPal account where you can view email messages between us or other customers. This way, you can trust that the emails you receive are genuinely from us. You can also send us emails from the Message Centre. From your PayPal account summary, you can find the Message Center by clicking the bell icon on the top right corner of the page.
Whenever you have a reply from us, we'll send a prompt to your email inbox. You can check the Message Centre using either web browsers or the mobile app.
When you reply to us through the Message Centre, you’ll be able to upload files if needed.
Hopefully, this helps!
PayPal_Craig
