I opened a refund on the resolution center, me and the seller had already talked and we agreed to issue a full refund. When I opened the ticket the money disappeared from holding in his account and he has commented on the case ‘yes send his refund please’. But neither of us have any idea how to issue the refund back to me, as far as I’m concerned my money has just disappeared. When I go to escalate to PayPal it says I can escalate from 26 august but also my dispute will automatically close on 26 august. We are completely helpless, please help me get the refund sorted out. Thank you
With a dispute, PayPal doesn’t get involved or decide the outcome. To ask PayPal to step in, the case must be escalated to a claim within 20 days. If you need help escalating a case, see: How do I escalate a dispute to a claim? A dispute that is not escalated to a claim within 20 days will close automatically.
Alternatively, the seller can contact us directly for help with this. To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.