Incoming transaction is marked 'completed' but I never received the funds.

[elaineheroux]

I received an incoming transaction on January 7th. When I go to my account, it shows up as being 'completed' but I never received the funds.

Normally it will advise me that this money is available for transfer but for some reason it shows no funds available. Is this a fraud problem? How do I get this researched by PayPal?

[PayPal_Chase]

Hi @elaineheroux,

I am sorry to hear that you haven't received the funds, even after receiving an email stating the funds were completed. Based on your description, it's possible the funds have been placed on hold. I have an article that explains the most common reasons your funds might be on hold here. If you refer to this article here, you'll also be able to review ways to release the holds early.

Thank you for your post!

I hope this helps!

Chase