Im geting refund from seller but transaction is on hold

featbeast
Contributor
Contributor

Im geting refund from seller that never send me the item. But transactio is on hold. It says that im new seller and need shiping iformation and etc. to free the money. But i`m not a seller just wanna get mu refund money. Any ideas?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@featbeast 

 

The seller hasn't used the 'refund' option but 'sent' a payment instead.

Apart from that he could have used the friends/family option (if its over 180 days and the refund option is no longer available) but he sent it as a goods/services payment.

 

He can then dispute this at a later stage citing non receipt of item so have you filed a dispute to get a real 'refund'?? 


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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@featbeast 

 

The seller hasn't used the 'refund' option but 'sent' a payment instead.

Apart from that he could have used the friends/family option (if its over 180 days and the refund option is no longer available) but he sent it as a goods/services payment.

 

He can then dispute this at a later stage citing non receipt of item so have you filed a dispute to get a real 'refund'?? 


Advice is voluntary.
Kudos / Solution appreciated.
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