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Sabrinawilfred
New Community Member
Posted on

Not sure why but since last night ive been trying to pay for the items in IHERB but can't seem to do it. When I choose the payment method its takes me to PayPal, I choose the card and when I try to pay it just takes me to the same page in IHERB to choose the payment method, not quiet sure why, neither does IHERB

Ive tried few cards now, nothing works, never faced an issue like this before with iherb, transaction is usually very smooth. 

13 REPLIES 13

Iherb Payment

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PayPal_JonK
Moderator

Hello @Sabrinawilfred,

 

Thanks for reaching out! These kind of loops are normally the result of some kind of browser-related issues. I would recommend clearing your browsing history, cache, and cookies or trying another browser. That normally does the trick. 

 

Cheers,

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

Iherb Payment

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mmaskovic
New Community Member

Hi!

I have the same problem as @Sabrinawilfred. Contacted iHerb, tried clearing browsing history, cache, cookies, tried ordering on another browser, another device also. But the problem remains. Is there anything else I could do?

Thank you

Kind regards

Marina

Iherb Payment

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PayPal_Olivia
Moderator

Hi @mmaskovic,

 

I'm sorry to hear that you're also running into problems in this merchant's checkout. Having taken the steps that Jon suggested, the next option would be to contact customer service so a representative can look at the payment attempts and try to isolate what's going wrong. 

 

To contact customer service, please click Contact at the bottom of the PayPal website for contact options, or reach out by PM on Facebook or DM on Twitter

 

I hope this can be resolved quickly!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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Andananinda
Contributor

Hi! I'm currently facing the same problem to checkout with Paypal in iHerb. It's always going back to home screen when I choose continue with Paypal. I am in Indonesia and I was doing the transaction in other merchant and Paypal work perfectly. Do you have any solve for this matter? Thanks!

Iherb Payment

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Miriamighanian
New Community Member
I have the same problem

Iherb Payment

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riadsouissi
New Community Member
Same problem here. Tried different browsers, used iherb mobile app, etc, nothing helps.

Iherb Payment

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picieper
New Community Member
I have the same problem! Please solve the issue.

Iherb Payment

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Sacreus
New Community Member

I have same problem for months... Usually after 30-50 attempts I manage to pay 😞

Iherb Payment

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Rawr12
Contributor
Weird this is still happening and they are not fixing it.. It's like they don't want to make money or something

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