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I want to purchase a software but In don't have a card number.

New Community Member
Posted on

Am trying to purchase the software but am being asked to enter a card number which I don't have. How can I pay for my product without using the card number?


I want to purchase a software but In don't have a card number.


Hello @McGiegger,


Welcome to the PayPal Community!


I'm sorry to hear that you're having a difficult time making a purchase. 


If you have already linked a bank or card to your PayPal account and are being asked to add a new card at checkout, then it's possible that the financial instrument you're trying to use is being declined.


Payment declines can happen for a number of reasons and sometimes we might need additional information to continue to process a payment. I recommend attempting these troubleshooting steps to see if that resolves your issue. If you haven't yet done so, I also suggest adding and confirming a card to your account for verification purposes.


I hope this helps. 


Best wishes, 


-Megan S.

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