I received a refund from the seller but the money has not yet arrived in my bank account.

getflooow
New Community Member

Hello,

 

I need help because I can't find a solution or the necessary information for my case. 

On 13 December 2023 some money was withdrawn from my bank account for a recurring payment. The seller agreed to give me a refund and I saw that he made this refund to my paypal account. The status of the transaction in my paypal account is COMPLETED and yet the money has not entered into my bank account. What is the problem? When the money will enter into my bank account? What is the procedure I have to follow to solve this problem?

 

Many thanks

 

Dragos

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@getflooow 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


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