I issued a full refund. The buyer claims he didn't received the refund

[drajen17]

I issued a full refund. The PayPal case is closed now, The buyer claims he didn't received the refund

[kernowlass]

@drajen17 

TELL HIM TO READ THIS.

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212