I haven’t had my refund

[Melsarah123]

I haven’t received my refund from marks £61.60 .I’ve returned my order on the 20th Aug

[kernowlass · Accepted solution]

@Melsarah123 

Did you open a paypal dispute?

Which dispute did you open?

Did you escalate to a claim?

Did paypal find in your favour?

Did they tell you to return the item?

Did you send it to the address paypal supplied?

Did you provide paypal with the tracking number?

Does the tracking number show the item as delivered back to the seller?

[Melsarah123]

The order number [Removed] Refund completed on 20th August to pay pal

[kernowlass]

@Melsarah123 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/smarthelp/article/FAQ1212

[Melsarah123]

It’s been 2 weeks now that pay pal hasn’t refunded me.marks&spencers refund to pay pal ,but pay pal hasn’t returned to my bank account