I get an email "We cannot process the following recurring payment".

philburtis
Contributor
Contributor

I get an email "We cannot process the following recurring payment".

Is there a way for me to cancel this or does the customer who set it have to?

The customer says she doesn't see how to delete it.  I don't see how I can either.

I do not know what to tell her to do.

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Madhubala1
PayPal Employee
PayPal Employee

Hello @philburtis 


I am glad to assist you today. I can understand that your customer is trying to cancel the automated payment. You can CLICK HERE and share the link with your client or customer where they can see how to cancel the recurring payment.

I hope this helps.
Madhubala1

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Solved

Madhubala1
PayPal Employee
PayPal Employee

Hello @philburtis 


I am glad to assist you today. I can understand that your customer is trying to cancel the automated payment. You can CLICK HERE and share the link with your client or customer where they can see how to cancel the recurring payment.

I hope this helps.
Madhubala1

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