I don't see the return link or the return button.

[ElenaKln]

I have tried about 30 transactions - there is no link or return button anywhere. I have been returning payments for many years, about three payments a week. But now I don't even see a link or a return button. I promised to return the money today and I can't do it.

[PayPal_JonK]

Hello @ElenaKln,

Welcome! Apologies for any inconvenience you've experienced. If you're trying to request a refund, I'd recommend this article: How do I request a refund?

If you're trying to process a refund to one of your buyer's, here's how: How do I issue a full or partial refund?

Best wishes!

 - Jon K