I cannot withdraw my money

[jazzy1]

Why can't I access my own money in my PayPal account? That money is my children's dinner tonight. You have no right withholding my money. There is no problem with my account and I am an honest and decent person. Shame on you!!!

[MarkM63]

If you look at this page https://www.paypal-status.com/product/production scroll down to account and it shows a 'service disruption'. Click on Account and it shows a 'service disruption' on Withdrawals.

Also look at this page https://downdetector.co.uk/status/paypal/ where 89% of the huge surge in outage reports are for funds transfer problems.

[Caterina69]

Very interesting - thanks Mark!
Jazzy1 suggested transferring using the card  instead - it works. That is at least an interim solution. Funnily, PP said it wouldn't work... 😞

[MarkM63]

Yes I managed to change my preferred receiver to my card and it went instantly as well.

[Caterina69]

Same here, Grantmk. I've been transferring funds from PP to my bank without a single issue since 2019 and, like yourself, I transfer very frequently - at least 4 times a week. It is clearly a PP glitch. What is astonishing is that they don't even bother sending out an email coms to their customers with a warning. I spent hours chatting with a customer service rap who didn't even know there was an issue in their system...
Let's see what happen in 48/72 hours, then 😞

[kram_mark]

Can I know how you contacted the Paypal Customer Service? I have issues also I transferred my money from PP to my Bank and expected to receive the money today. Also using often the PP to transfer money to my bank account. I didn't receive any money in my bank account. How to contact PP customer service? 

[jazzy1]

Solved !! As Caterina said there is a problem transferring funds to bank accounts - so link your card as well and change preference to card and Bob's yer Uncle, cor blimey guv'nor.😀👍

[Caterina69]

So funny, Jazzy1! I've asked customer service if I could transfer using my linked debit card, and I was told I couldn't do that!!
Can you please confirm the fund will reach the bank account by using the debit card as opposed to the bank account? Have you checked your bank account?
Thank you!

[jazzy1]

Hi, yeah it's in my bank straight away. Its my shopping and I needed it now. If you go to wallet there is the option to link a bank or card, choose card, fill the details and then save preference to the card as opposed to your bank and then you should be able to transfer. Pain in the [Removed] keep logging in lol but least I get my shopping. After this, I am going to look at other options to and keep money in other places as well as PayPal. Hope you get sorted.👍

[Caterina69]

It worked!!!! WHY DID I LISTEN TO THE PP CUSTOMER SERVICE RAP???? I should have tried using my card, regardless to what they said LOL!!
Thank you very much, Jazzy1 - you are a superstar!!
Enjoy your dinner with your kids 🙂
Great meeting you!

[Becca431]

I did that didn't work for me