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I can't refund a customer. Page keeps loading Transaction Details.

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Team_INA
New Community Member
Posted on

I wan't to partially refund a customer but the Transaction Details page just keeps reloading. Both when I select Refund from the Activity page as when I click the refund button in the Transaction Details page. I don't have this problem with other customers. Is this a bug or is something else going on?

1 REPLY 1

I can't refund a customer. Page keeps loading Transaction Details.

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Kanth4
PayPal Employee

Hi @Team_INA 
I understand your concern regarding issuing refund. I recommend that you try using the PayPal website (laptop/desktop) and use a different card/bank.

I would also suggest you to logout and re-login and check. If you still face the same issue, I would suggest you to please initiate it as a new transaction and send money

Thank you for your time and patience.
- Kanth4

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