I can't make payment using paypal on upwork

[javier_cabar123]

Hi, I am using paypal as billing method on my upwork client account.

It has been working well, but suddenly it's stopped working since yesterday.

When I try to pay freelancer, the upwork says "Sorry, we couldn't charge the billing method you selected"

So I have contacted upwork support team and they said, it's paypal issue:
Here is their response:
" I have checked your account and see that the transaction was declined by PayPal. The specific decline reason provided by PayPal is: 0417 Transaction cannot complete. Which is related to your Paypal's wallet"

I have checked my paypal account again and it's all operational

please help me out what's wrong with this transaction with upwork.

Thanks in advance.

[javier_cabar123]

please let me know how to create ticket on paypal instead of this community.

looks like community can't solve account specific issues.

thanks in advance.

[PayPal_Meghan]

Hello @javier_cabar123, 

Thanks for joining the PayPal Community! 

I understand your recent payment was declined, and I'm sorry to hear about that. I recommend visiting this Help Center article to learn about troubleshooting for payment declines. If the error persists, you can reach out to Customer Support here. 

I hope you can make the payment soon! 

- Meghan