I am getting an error when trying to pay an invoice

[wdbrewster]

Hi

I am getting this popup when I try to pay an invoice:

https://www.paypal.com/checkoutweb/genericError?code=UkVUUlk%3D&cancelLink=&merchantName=

What is the problem?

[kernowlass]

@wdbrewster 

Hard to advise when you have supplied so little information.

Invoice from a seller or merchant / which country are they in / currency involved?

[wdbrewster]

Its a company in Thailand and the currency on the invoice is THB. I did a transaction through PayPal with them a few weeks ago for a smaller amount and it went through fine.

[PayPal_Ayesha]

Hello @wdbrewster,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while trying to pay via invoice. As per the information that you've shared, it is possible this might be due to glitch. In this case, I would recommend you to try again at a later time to see if that works. Here's the Help Center Article to know more information as why  your payment could have been declined. If the issue still persists, kindly contact PayPal Customer Support Team through the available contact options on our website so that our concerned team can take down your account specific information and add it to the records so that our they can look into it and resolve the issue.

Regards,
Ayesha