How to get access to money on hold

[ameliawilk]

A few weeks ago I sold something on Depop and the payment immediately went on hold. As I had the tracking info for Hermes I put that in so that Paypal would be able to release my money within 1 day of delivery. However, even though both the Hermes website and the buyer on Depop confirmed the parcel was delivered within 3 days of payment, I still don't have my money? Does anyone know how to remedy this or how long it'll be till I get access to the money? 

[kernowlass · Accepted solution]

@ameliawilk 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

[gio7324]

I’m not a seller but I got a refund payment from a seller which PayPal put on hold and I will be able to access it if I can provide them the status of the product I sold. What should I do? Please advice. Thank you.