How to end a recurring payment made on a paypal guest account?

Jamesmp4
New Community Member

Hi there,

 

Recently I made a purchase using a Paypal guest account, and I did not realise how hard it would be to cancel the recurring payment. I made the purchase, the money came out of my account, and my inbox had 3 emails of the receipt of the transaction, confirmation that this was going to be an automatic payment (with next months payment a lot higher, since I only paid for a month of a cheaper trial), and an email thanking me for my automatic payment. I would not like this payment to be automatic, I would like to cancel it as quickly as possible. I heard you needed to create an account to cancel, and so I created an account, but of course since I paid on a guest account, the automatic payment is not linked to this account. I have contacted the seller, but not received a response yet. I also heard I could cancel it through my bank, but my banks portal shows "no future transactions" to be cancelled.

 

Any help?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jamesmp4 

 

If you paid as a guest buyer via a card then you would need to cancel it with your card issuer.

Also contact the company you purchased from and see if they will cancel your future orders as well.


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Kudos / Solution appreciated.
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